How to Pick Up Your Amazon Package at a Hub Locker or Counter

Learn how to easily pick up your Amazon package at a Hub Locker or Counter with our quick guide.

Published Jun 5, 2025

Overview

In this informative Q&A video, we explore the convenience of picking up your Amazon packages directly from Amazon Hub Lockers and Hub Counters. With the rise of online shopping, Amazon provides flexible delivery options, allowing customers to avoid missed deliveries and streamline the pickup process. This video outlines the simple steps to choose the right option during checkout, ensuring a seamless experience for anyone looking to utilize these convenient pickup solutions.

Video transcript

Yes, you can pick up your Amazon package at an Amazon Hub Locker or Amazon Hub Counter. During checkout, select the locker or counter as your delivery address. Once your package arrives, you’ll receive a notification with a unique pickup code. Visit the locker or counter, enter the code, and retrieve your package. Note that not all items are eligible for locker delivery.

Questions and answers

Can I use Amazon Hub Locker for all my packages?
Not all items are eligible for delivery to Amazon Hub Lockers. Check product eligibility during checkout.
How do I retrieve my package from an Amazon Hub Locker?
After your package arrives, you'll receive a notification with a unique pickup code. Visit the locker, enter the code, and collect your package.
Where can I find an Amazon Hub Locker or Counter?
You can find Amazon Hub Lockers and Counters by searching for them on the Amazon website or app during the checkout process.
What do I do if I can't find my Amazon Hub Locker?
Ensure you have the correct pickup location selected during checkout, and check for any recent notifications from Amazon regarding your package.