What are the responsibilities of service desk?

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Tags

1. #determine
2. #support
3. #issue
4. #incoming
5. #queries
6. #service
7. #requests
8. #handle
9. #problem
10. #experiencing
11. #phone
12. #notes
13. #either
14. #steps
15. #manage
16. #resolve
17. #users
18. #duties
19. #analyst
20. #email
21. #detailed