How do I deal with negative reviews on yelp?

Related questions

1. What exactly is yelp?
2. Is Yelp Extortion?
3. Can yelp reviews be removed?
4. Does Yelp allow anonymous reviews?
5. What makes a yelp review not recommended?
6. Why does yelp not recommended reviews?
7. Does Google own yelp?
8. Does the Yelp app cost money?
9. How much does yelp cost?
10. What is the purpose of yelp?

Tags

1. #tactful
2. #negative
3. #three
4. #sorry
5. #public
6. #start
7. #business
8. #experience
9. #simple
10. #format
11. #thoughtfully
12. #courteous
13. #apologize
14. #following
15. #staying
16. #customer
17. #reacting
18. #apology
19. #respond
20. #reply
21. #review