What is the purpose of journey mapping?

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Tags

  1. #needs
  2. #customer
  3. #providing
  4. #expectations
  5. #management
  6. #business
  7. #shortcomings
  8. #shows
  9. #organisation
  10. #customers
  11. #focus
  12. #their
  13. #journey
  14. #where
  15. #highlight
  16. #failing
  17. #products
  18. #services
  19. #context
  20. #rather
  21. #helps