What is the concept of zero defects?

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1. #steps
2. #improving
3. #philosophy
4. #process
5. #american
6. #first
7. #really
8. #employ
9. #mentality
10. #method
11. #crosby
12. #philip
13. #improvement
14. #follow
15. #defined
16. #businessman
17. #defects
18. #quality
19. #movement
20. #rules
21. #introduced