What is shrinkage in call center?

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Tags

  1. #account
  2. #handle
  3. #people
  4. #there
  5. #required
  6. #calls
  7. #taken
  8. #shrinkage
  9. #defined
  10. #during
  11. #scheduling
  12. #agents
  13. #number
  14. #cause
  15. #which
  16. #volumes
  17. #reasons
  18. #available